If you believe that KeyStone Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Elizabeth Conlin, Compliance and Privacy Officer, 2001 Providence Ave, Chester PA 19013, 610-876-9000, TTY number: 610-874-2039, Fax # 610-876-5441, [email protected] . You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Elizabeth Conlin is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.